Shipping policy
SHIPPING & HANDLING
Where are you based? New Jersey, USA.
When will my order ship?
Orders are processed within 1-3 business days.
How much is shipping?
Shipping is calculated at checkout and is based on weight, destination and shipping method.
Will my order come with a tracking number? All orders come with a USPS tracking number. Once your shipping label is printed, the tracking number will be emailed automatically. Packages may not be scanned at every processing center so tracking updates may be delayed.
When will I receive my order? Transit times depend on shipping method and location. Other factors can cause delays. Typically, domestic orders take 2-7 business days for deliveries.
What if I haven't received my order? Once a package is handed off to USPS, we do not have control over its transit. It is not uncommon for USPS to mark orders as delivered before actual delivery. Any delivery issues need to be addressed with your local post office first. Wait a few days before filing a missing mail request. Sometimes the package will be with a neighbor or family member or sitting in the post office.
What if I entered an incorrect address? Please double-check your shipping address when checking out. If an address is incorrect and the package is returned, customer is responsible to have package sent to the correct address.
Is there a minimum purchase required?
There is no minimum purchase required.
How will my order be packed?
We take care in packaging and shipping your orders. All pins will be mounted to a backing card and inserted into a bubble mailer for extra protection.
Several pins may be mounted to a single backing card.
RETURNS & EXCHANGES
Do you accept returns/exchanges?
Returns are accepted within 30 days of purchase. Contact customer service to start a return. Customer is responsible for shipping charges for returns unless item was defective or damaged upon receipt. Items must be returned in same condition they were received. A refund is processed only when an item is received.
What if I have a problem with my order? Please contact us with your name, order number, and photos (if applicable) to discuss any concerns with orders.
CUSTOMER SERVICE & COMMUNICATION
I need assistance with something else. What can I do?
If you have a question that wasn't answered above, please feel free to email us at info@thegraymuse.com. Business hours for customer service are Monday through Friday from 0 am to 4 pm Eastern Standard Time. Please expect up to 48 hours for a response to an email.