Frequently Asked Questions
GENERAL QUESTIONS
What are enamel pins?
Enamel pins are small pins typically worn on clothing or accessories, or used as decorative or collective items on things such as pinboards, fabric, bulletin boards, or lanyards.
Our pins are all intentionally designed to inspire, motivate, and encourage our customers to tap into their self-expression and their love of beautiful things! Shop our enamel pins to see our designs in action.
How are enamel pins made?
Enamel pins are made from die-struck iron metal, heated to a high temperature, and then polished to create a smooth surface. Shop our enamel pins!
What can I use enamel pins for?
Anything you want! They can be used to enhance your outfits, dress up your basics, make your accessories more fun, make your workspace a bit happier… There's no right or wrong way to use or accessorize our enamel pins.
Do you have tips for how to keep enamel pins from falling off?
Our number-one tip for keeping enamel pins from falling off is by using locking pin backs. There are several different types of pin backs—some are better for displaying pins, while others are better for keeping them secure. Shop locking pin backs now!
How much does an enamel pin weigh?
Anywhere from 4 to 30 grams. Weight depends on the size and material of the specific pin.
Why are enamel pins so expensive?
Our enamel pins are priced to reflect the time spent designing and developing them, the quality, and the uniqueness. Every enamel pin we create is done so with intention—and love!—and we take pride in the products we produce.
CURRENT PROMO CODES
Are there any current promo or discount codes?
Yes, you can receive free domestic USPS First-Class Package shipping on orders over $50 with the code SHIPITNOW. Please note this promo excludes any shipping methods over $10.
If you want to receive 15% off your first order, sign up for our newsletter. We send monthly discounts and offers to our exclusive email community. To sign up, see the button on the bottom right of our website or enter your details at the pop-up on the home page.
SHIPPING & HANDLING
ATTENTION: Currently not shipping to EU from main shop. If you need to place an order to EU, please shop on Etsy.
Where are you based? New Jersey, USA.
When will my order ship?
Orders are processed 1-2 times a week and usually ship within 4-7 business days of your order.
How much is shipping?
All shipping is calculated at checkout, based on order weight, destination and shipping method selected.
We currently offer shipping methods via USPS and UPS. Please select the best method at checkout and double-check your mailing address to avoid delays and returns.
First-Class parcels do not come with insurance. In order to insure a package, please contact us to get a separate quote. International customers are responsible for any import or custom fees.
If you refuse to pay customs and the package is returned, the shipping cost will be the customer's responsibility. Please contact us with any order-related questions.
Will my order come with a tracking number? All orders come with a tracking number. Once your shipping label is printed, the tracking number will be emailed automatically. Packages may not be scanned at every processing center so tracking updates may be delayed.
When will I receive my order?
Domestic First-Class Mail® orders should take about 3-7 business days to arrive. Domestic Priority Mail® orders should take 2-5 business days to arrive. This does not include processing time. International orders take an average of 2-18 weeks to arrive but can be delayed due to customs and local post office handling. Tracking may not update once the package has left the USA because it switches to the country's regional system. Please be aware that weather delays are possible in certain areas.
Once an order is received by the shipping company, it is no longer our responsibility. Please contact the shipping company or local post office to get details on transit and delivery inquiries.
What if I haven't received my order?
Once a package is handed off to USPS, we do not have control over its transit. It is not uncommon for USPS to mark orders as delivered before actual delivery. Any delivery issues need to be addressed with your local post office first. Wait a few days before filing a missing mail request. Sometimes the package will be with a neighbor or family member or sitting in the post office. For international orders, you must wait a minimum of 6 weeks since the time of shipping to contact me about a package that has not arrived. Please allow sufficient transit time before contacting about order status.
What if I entered an incorrect address?
Please double-check your shipping address when checking out. Email us as soon as possible if you enter the wrong address (before we ship it). If an address is incorrect and the package is returned, customer is responsible to have package sent to the correct address.
Is there a minimum purchase required?
There is no minimum purchase required.
How will my order be packed?
We take care in packaging and shipping your orders. All pins will be mounted to a backing card and inserted into a bubble mailer or corrugated box for extra protection.
Several pins may be mounted to a single backing card.
INTERNATIONAL ORDERS
How long will it take me to receive my package if I live outside of the US?International orders take an average of 2-18 weeks to arrive but can be delayed due to customs and local post office handling. Tracking may not update once the package has left the USA because it switches to your country's regional system. Please be aware that weather delays are possible in certain areas.
Some estimates for international regions:
Canada: 2-6 weeks
Europe, UK, Australia, New Zealand: 3-8 weeks
Italy: 4-12 weeks
Asia Pacific: 3-8 weeks
South Asia, Latin America and the Caribbean: 4-12 weeks
North Africa and the Middle East: 4-16 weeks
My order looks like it's stuck...what's up with that?
Currently, many parcels are not being scanned for shipping updates, which in turn, makes it look like your parcel is stuck. Fear not, it is not stuck. The post offices are just saving time by not scanning packages, but they are on their way. We do not have access to any additional tracking information than what is showing on the tracking page.
What about customs and duties?
Any potential customs fees are the responsibility of the customer. These fees are set by your country, and we have no control over how much they will charge. Please be aware of this prior to placing your order. You always have the right to refuse a package, however, the shipping cost be your responsibility. Please contact us at info@thegraymuse.com when returning a package in order to initiate a return.
RETURNS & EXCHANGES
Do you accept returns/exchanges?
Please be sure to read over item descriptions before purchasing. Enamel pins have handmade elements, are unique and can result in having minor cosmetic flaws or imperfections, which does not impact the functionality of the pin.
We currently do offer returns and exchanges. If you change your mind about an item, please email us to see if you qualify for a return or exchange. In general, you can return an item in its original packaging and condition for a refund for the amount you paid for the item (shipping is not refunded). You must return an item for a refund to be processed. If you would like to receive a new item, it is easiest just to place a brand new order. Contact us with any questions.
What if I have a problem with my order? Please contact us with your name, order number, and photos (if applicable) to discuss any concerns with orders. Please do not send messages on social media platforms in regards to orders as the inbox is not monitored.
CUSTOMER SERVICE & COMMUNICATION
I need assistance with something else. What can I do?
If you have a question that wasn't answered above, please feel free to email us at info@thegraymuse.com. Business hours for customer service are Monday through Thursday from 11 am to 4 pm Eastern Standard Time. Please expect up to 48 hours for a response to an email.