Frequently Asked Questions
ORDERS & SHIPPING
Where are you based? New Jersey, USA.
When will my order ship?
If you receive a tracking notification, it simply means a shipping label was printed. Orders will be packed and shipped within 2-5 business days, Monday through Friday. I do not ship on the weekends.
How much is shipping? For all domestic orders, USPS First-Class Mail® shipping is at a flat rate of $4.00 (up to 1 lb. in weight). I also offer the option of USPS Priority Mail® starting at $7.25 for domestic orders.
For all international orders, I offer First-Class Package International Service® starting at $10 and is based on weight. First-Class parcels are not insured. In order to insure a package, please contact me to get a quote. International customers are responsible for any import or custom fees. If you refuse to pay customs and send a package back, you will NOT be refunded the shipping charge.
Will my order come with a tracking number? All enamel pin orders come with a USPS tracking number. Once your shipping label is printed, the tracking number will be emailed automatically. Please note that once your order crosses the border, tracking updates may be DELAYED.
When will I receive my order? Domestic First-Class Mail® orders should take about 3-5 business days to arrive. Domestic Priority Mail® orders should take 1-3 business days to arrive. This does not include processing time. International orders take an average of 3-8 weeks to arrive but can be delayed due to customs and local post office handling. Please be aware that weather delays are possible in certain areas.
What if I haven't received my order? Once a package is handed off to USPS, I do not have control over its transit. It is not uncommon for USPS to mark orders as delivered before actual delivery. Any delivery issues need to be addressed with your local post office first. Wait a few days before filing a missing mail request. Sometimes the package will be with a neighbor or family member or sitting in the post office. For international orders, you must wait a minimum of 6 weeks since the time of shipping to contact me about a package that has not arrived. Many orders receive after 4 weeks so please give it time.
Is there a minimum purchase required?
There is no minimum purchase required.
How will my order be packed? I take care in packaging and shipping your orders. All pins will be mounted to a backing card and inserted into a bubble mailer for extra protection. Several pins may be mounted to a single backing card.
Do you accept returns/exchanges? At this time, all sales are final — no returns or exchanges are accepted. Please be sure to read over item descriptions before purchasing. Did you know that enamel pins are made by hand? This simply means that every pin is unique and can result in having minor cosmetic flaws or imperfections, which does not impact the functionality of the pin.
What if I have a problem with my order? Please contact us with your name, order number, and photos (if applicable) to discuss any concerns with orders. Please do not send messages on social media platforms in regards to orders.